On Nursing, Squeaky Wheels and Disruptive Innovation

This week I had the honour of presenting the Donna Diers Oration at the 13th Annual Conference of the Australian College of Nurse Practitioners.  I delivered this speech to an amazing, gracious audience.  I’ve never received a standing ovation before.  Let me assure you, it’s a humbling experience.  Words can’t express how thankful I am for your ears and hearts that evening.  Vale Donna.

Some of you asked for a copy of the speech.  Please find a copy of it attached to the link below.

On Nursing, Squeaky Wheels and Disruptive Innovation

An Oration in Honour of the late Donna Diers, PhD RN FAAN
Town Hall  |  Brisbane, Queensland  |  6 September 2017

1 Publication Done, 2 More to Go!

Well, I’ve finally gotten one of my publications up in the Journal of Advanced Nursing…which explains my prolonged absence from blogging. 🙂  

If you’d like to get a copy of my paper, please feel free to email me via the Contact Form.

Only 2 more to go…and then I need to get this PhD done! 🙂

Helms, C., Gardner, A., & McInnes, E. (2016). Consensus on an Australian Nurse Practitioner Specialty Framework using Delphi Methodology: Results from the CLLEVER 2 Study. J Adv Nurs. doi:10.1111/jan.13109

Curtin University Nurse Practitioner Forum

Just presented at the Curtin University Nurse Practitioner Forum via Skype (what a convenient way to present!).  I just want to extend a “thank you!” to my colleagues who invited me to speak about Nurse Practitioners and their contributions to Primary Health Care.  Overview from my session:

Introduction

  • Worked from primary to quaternary care environments based both in the US and Australia
  • Cardiology —> Cardiothoracic Surgery —> Nurse-led Walk-in Centre —> General Practice
  • Have worked on several committees vested to PHC including:
  • ACN-sponsored booklet: Nurses in General Practice: A Guide for the General Practice Team
  • AMLA-sponsored booklet: Nurse Practitioners in Primary Care: Benefits for Your Practice
  • ANF-sponsored standards: National Practice Standards for Nurses in General Practice
  • AHR published article: Financial Viability, Benefits and Challenges of Employing a nurse Practitioner in General Practice
  • Scope of practice – acute and chronic disease management with specialist expertise in cardiology

Current Statistics

  • Over 11,000 Australian practice nurses
  • AHPRA: just over 1200 Nurse Practitioners nationally
  • ACNP estimate: around 200 working in PHC
  • Health Workforce Australia
  • Shortage of general practitioners and specialists in regional and rural Australia
  • Growing trend towards specialisation and sub-specialisation means we don’t have enough generalists; shortages anticipated into 2025
  • This is being addressed by 2015 Accreditation Standards for Nurse Practitioners through ANMAC
  • Impact of CLLEVER and CLLEVER2 research
  • We also know that we are working up to a huge nursing shortage (109,000) by 2025
  • Need to attract and retain nurses
  • Career pathways – APNA currently working on a framework to support transition of nurses into general practice
  • Imagine what would happen if just 1 in 10 practice nurses were supported to transition to generalist NP care, especially in rural and remote areas

Issues

Education and Training of NPs

  • Generic professional standards are taught in schools, but
  • Specialist practice is taught in the clinical environment through integrated workplace training, creating a very narrow focus and issues with clinical educational governanc
  • Insufficient institutional/local policy and legislation precludes the holistic integration of skills needed for NP practice (namely, prescribing, referring and ordering/interpreting diagnostic tests)
  • Insufficient time is allocated to the actual practice of skills needed to work at the level of an NP.  (Employers expects learning to occur within their normal job duties without dedicated supernumerary time.)
  • Mentors who are training have a poor understanding of the capability of the role, further narrowing its focus and transportability of skills.
  • NP students aren’t trained how to transport their skills into the private sector, along with the financial implications and navigation that must occur.

Financial Remuneration

  • Targeting marginalised populations:
    • Homeless 
    • Rural and Remote
    • Refugees
    • Healthcare card holders, elderly, children under 16 ($5 – 9 bulk-billing incentive for GPs)
    • Bulk billing NPs cannot afford to serve these populations without a bulk-billing incentive – and these populations cannot afford to subsidise an NP’s salary!
  • No remuneration for diagnostic and/or therapeutic procedures
    • Melanoma excision ($37 vs. $270)
    • Nothing for performing and interpreting ECGs or spirometry
    • Nothing for inserting or removing Implanon 
    • Section 19(2) exemptions vastly underutilized for public sector NPs (16 sites in WA) and even those sites aren’t necessarily taking advantage of this opportunity.

Scope of Practice – PHC

  • Referrals
    • Unable to create MBS-reimbursable referrals to psychologists, dietitians, physiotherapists, etc.
    • Can’t request specialist investigations, such as an echocardiogram
    • Diagnostic Imaging
    • Unable to order DXA Scans to monitor osteoporosis (or 3-region spinal Xrays to evaluate for vertebral fracture from significant height loss) and unable to start bisphosphonate therapy for those with fragility fractures.
    • Unable to order pelvic ultrasounds to evaluate dysfunctional uterine bleeding 
    • Can diagnose and treat hyper and hypothyroidism but can’t order the thyroid uptake scan or the thyroid ultrasound for a nodular goiter BUT I can order abdominal US
  • Institutional Restrictions
    • National Diabetes Services Scheme – can’t sign form despite being able to diagnose and treat diabetes
    • National Interpreter Service – NP’s can’t obtain free services like GPs, pharmacists, etc
    • Workers Compensation, Centrelink, Drivers License Medicals

Successful Integration

  • Despite these issues, we are carving out a niche in PHC
  • Western Australia leading the nation with over 65,000 professional attendances in 2013/14, followed by QLD
    • These numbers are increasing
    • So, we know it is possible to make it work!
  • Integration with General Practice is key
    • $25,000 PIP for nurses working at least 13 hours/week
    • Find a champion and nurture them
    • Specialist + Generalists = Opportunity: Look for market failures
      • Chronic Disease Management Clinics
      • Child Health Clinics
      • Cardiovascular Health Clinics (ABPM)
      • Women’s Health
      • Lifestyle Modification Clinics
  • Monitoring Primary Health Networks is crucial, as they cannot deliver services anymore except in circumstances of market failure.

Nurse Practitioners in General Practice

Nurse Practitioners (NP) are registered nurses endorsed to practice in an advanced and extended role through the Australian Health Practitioner Regulation Agency (AHPRA).  With a minimum of 10 years’ clinical training and experience, including postgraduate and master’s qualifications that prepare them for autonomous clinical practice, NPs provide safe, effective and affordable access to healthcare.  

NPs work autonomously and collaboratively with medical practitioners.  In general practice, they provide advanced assessment, diagnosis and treatment of conditions traditionally treated by the medical profession.  Such conditions include the treatment of minor illnesses and injuries (such as colds, skin infections, sprains and strains) to complex chronic health conditions, including diabetes, depression, anxiety, heart failure and chronic obstructive pulmonary disease.  Their model of care emphasises opportunistic disease prevention strategies through lifestyle modification advice, adult health screening, childhood health checks and immunisations.  In addition, they are able to perform the following activities within their scopes of practice:

  • Prescribe medications 
  • Order and interpret diagnostic tests 
  • Perform minor therapeutic procedures
  • Refer to medical specialists 

In November 2010, national legislation was passed which allowed NP access to the Medicare Benefits Schedule (MBS) and Pharmaceutical Benefits Scheme (PBS).  It was anticipated this would facilitate the development of innovative NP service delivery models and afford greater patient choice in healthcare.  Importantly, it provided an opportunity for general practices to redefine service provision, in an attempt to improve timeliness, accessibility, and affordability of primary healthcare services.

Unfortunately, NP expansion into general practices has been sluggish.  This is primarily due to issues surrounding Department of Health policy, which governs the administration of the MBS. These policies provide significant financial and logistical barriers that preclude general practices from hiring NPs, and inhibit these highly trained and qualified professionals from working to their full scope of practice.  These barriers introduce systems inefficiencies through the unnecessary duplication of care, which further compounds health systems costs.  Such barriers include:

  • The inability to provide referrals to allied health professionals, such as physiotherapists, dietitians or psychologists.
  • The inability to request certain diagnostic imaging services, such as DEXA scans for the detection of osteoporosis, echocardiograms for the evaluation of heart failure, or pelvic ultrasounds for pregnancy dating or dysfunctional uterine bleeding.

Further, health systems policies made prior to the introduction of NPs into general practice preclude them from communicating or arranging further care for a significant proportion of their clients.  For example, NPs are unable to use the National Translating and Interpreting Service (TIS).  Additionally, they can diagnose and treat diabetes, but cannot sign the National Diabetes Services Scheme forms so their clients can obtain supplies for monitoring their condition. 

NPs are reimbursed 42.5% of the scheduled general practitioner (GP) fee for professional attendances.  They receive no incentives for bulk-billing concession card holders or children under the age of 16, do not receive higher MBS-reimbursement rates for working after hours and on weekends to offset the costs of support and administrative staff, and are not eligible for benefits awarded by the Practice Nurse Incentive Program. 

Importantly, diagnostic and therapeutic procedures performed by NPs (such as performing and interpreting spirometry and electrocardiograms, inserting/removing contraceptive devices, suturing wounds and performing skin biopsies) are not reimbursed by the MBS.  Empirical evidence has shown NPs provide equivalent outcomes when it comes to conducting such activities; however, they are unable to recover the costs associated with performing them.

These logistical and financial issues make it difficult to effectively utilise the NP workforce in a bulk-billing general practice.  I feel there is potential for significant healthcare savings through the removal of such barriers, which would assist in maximising workforce potential and compliment primary healthcare delivery.  I understand the reluctance of certain medical associations in endorsing the NP role; however, when working collaboratively in a general practice environment we have found the relationship symbiotic and beneficial to the holistic care of our clients.  

I propose a trial to evaluate how the elimination of such barriers improves systems efficiencies, reduces healthcare spending and improves the patient experience.  In order to maximise the effectiveness of this intervention, I propose three critical interventions for NPs working in AGPAL-accredited general practices:

  1. Allow NPs to provide MBS-reimbursable referrals to allied health providers
  2. Allow equivalent NP access to the MBS for health assessments, chronic disease management items, diagnostic and therapeutic procedures, at 85% the general practitioner schedule fee.
  3. Allow NPs to request equivalent MBS-reimbursable diagnostic imaging items to those allowed to GPs

Saving Health: SBS Insight

I had the great pleasure of being an invited guest of the televised program “Saving Health” on SBS Insight.  It was a brilliant opportunity to engage in intelligent conversation with health professionals and consumers alike!  

I learned a great deal from the experience and only wished I had more time to discuss Nurse Practitioners, and the barriers they encounter in providing solutions to health reform.  Perhaps someday I’ll be invited to speak again!

To see the interview and/or read the transcript from the show, click HERE.  

My First Publication!

I’m proud to announce my very first “real” publication! 🙂  Apologies to those who’ve been waiting – it took them 7 months to find someone to peer review it! Better late than never, I always say. 🙂

Helms, C., Crookes, J., & Bailey, D. (2014). Financial viability, benefits and challenges of employing a nurse practitioner in general practice. Australian Health Review

GP Copayment Facts and Figures

Boy am I talkative these days.  I need to get a life.

Anyway, just wanted to point out that NPs have finally made the spotlight with respects to the newly-proposed $5 copay and GP medicare rebate cut ‘n freeze.

In the above linked Australian Doctor article (poorly written and confusing, IMHO) they point out that GPs spending 9 minutes with a client will get $11.95 whereas an NP will get $20.85, a difference of $8.90.  They are outraged they are going to be paid less than an NP.  (Imagine the smirk on my face here.)

The article had a factual inaccuracy I’d like to point out in case any of you are asked about this: It stated an NP would get $20.85 for the above 9-minute consultation example.  This is incorrect.  An NP would get $17.85 based on the 85% reimbursement rate.  An NP is only reimbursed at 100% if they are working with a DVA patient, which is not reflective of your “usual” patient in private practice.  The true net difference in this example would be $5.90 in favour of the NP.

I also think its interesting they are upset, especially considering the following figures: In the fiscal July 2013 – July 2014 year NPs billed medicare a total of $5,538,937.  That’s 5.5 million dollars.  In that same fiscal year doctors billed medicare $4,379,791,863.  That’s 4.3 billion.  So what, you say?   Well, consider the following:

NP billings as a reflection of percent time spent with a client

  • 1% spent less than 5 min
  • 32% spent between 5 – 20 min
  • 36% spent between 20 – 45 min
  • 30% spent more than 45 min

VR-GP billings as a reflection of percent time spent with a client

  • 1% spent less than 5 min
  • 74% spent between 5 – 20 min
  • 22% spent between 20 – 45 min
  • 3% spent more than 45 min

As demonstrated above NPs spend more time with their clients as a whole – irrespective of the financial (dis)incentive.  They provide the care their clients need.  If that takes 45 min to do, well so be it.  GPs on the other hand take advantage of huge incentives by having consultation lengths between 5 and 20 minutes.  A government trying to trim the fat isn’t going to be looking at NPs and their measly millions – they’re looking at the billions spent on 6-minute medicine and trying to change how doctors practice.  It’s probably the first time I’ve seen a policy directed at trying to get doctors to lengthen their consultations and actually spend time with their clients.  I find it quite remarkable.

Anyway, the Australian Doctor article completely glosses over the fact that NPs get a pittance for all the time they actually spend with their clients compared to GPs.  Oh well.  There’s independent reporting for you. 🙂